Business Communication: Fix Miscommunication & Write Like a Pro

Many communication failures happen because the sender thinks a message is clear while the recipient reads it through a different lens. This course names three causes of miscommunication (assumed shared understanding, channel mismatch, and information asymmetry) and then works through each setting where they show up: email, chat, executive writing, listening, documentation, and presenting to skeptics.

Who this course is for

• Project managers and professionals whose emails and messages don't get the response they need
• Anyone who writes briefs or recommendations for executives
• People who present to skeptical audiences or stakeholders with conflicting priorities

What you'll be able to do

• Diagnose a communication failure with the three-cause model and pick the right channel for the message
• Write emails using the three-question opening, headline subject lines, and the single ask rule
• Use threads and explicit expectations to keep chat organized
• Write for executives with the Pyramid Principle, decisive language, and the one-page test
• Confirm understanding by restating what you heard, and handle skeptics by naming the skepticism, addressing the strongest objection first, and bringing data

Complete the video and knowledge check to earn up to 1.5 PDUs, credited from your recorded learning time.